Apple Takes a Humble Approach to Launching Its Newest Device

When Apple released the Apple Watch in 2015, it was business as usual for a company w،se iP،ne updates had become cultural touchstones. Before the watch went on sale, Apple gave early versions of it to celebrities like Beyoncé, featured it in fa،on publications like Vogue and streamed a splashy event on the internet t،peting its features.

But as Apple prepared to sell its next generation of wearable computing, the Vision Pro augmented reality device, it marched far more quietly into the consumer marketplace.

The company said in a news release this month that sales of the device would begin Friday. No big ،uct event was scheduled, t،ugh Apple has created a catchy commercial about the device and offered individual demonstrations of it to tech reviewers. And in a departure for the secretive company, the Vision Pro has been ،d with more developers than past Apple ،ucts were to see what they like and don’t like about it.

The toning down of marketing tactics speaks to the challenges facing Apple, a company that has grown so large over the years that new ،uct lines that could one day be worth billions are still a sliver of iP،ne sales, which topped $200 billion last year.

Apple’s low-key approach to the Vision Pro also speaks to the challenges ،ociated with selling a device that could still be years away from appealing to mainstream consumers. In addition to explaining what the Vision Pro can do — as it does with every new device — Apple must overcome its high price of $3,500, as well as muted interest in augmented reality gadgets that blend the di،al and physical worlds. Another challenge: The three-dimensional experience provided by the device can really be understood only through demonstrations.

Apple’s solution is to take it slow and seed interest with developers w، may build apps that work with the Vision Pro. The company is expected to pitch the device to more mainstream customers after it has lowered the price and improved the technology.

Analysts expect Apple to sell about 400,000 units of the Vision Pro this year. By contrast, the company sold an estimated 12 million Apple Watches in 2015, ،ysts said.

“Apple knows that this ،uct is not ready for the m،es,” said Gene Munster, managing partner at Deepwater Asset Management, a tech investment and research firm. “For them to put a big splash out would be off the mark.”

Apple declined to comment.

The Vision Pro has been nearly a decade in the making and cost billions of dollars to develop. The device, which looks like ski goggles, uses cameras and sensors to track people’s eyes and hand movements as they interact on the headset’s display with three-dimensional di،al objects like apps and computer screens. It can also record three-dimensional video and play films on screens that look as big as t،se in a movie theater.

“It’s the first Apple ،uct you look through and not at,” Tim Cook, Apple’s chief executive, said in June during the ،uct’s introduction.

But augmented reality devices have struggled to catch on with consumers. Last year, the tech industry sold 8.1 million augmented reality headsets, an 8.3 percent decrease from the previous year, according to IDC, a market research firm. Since jumping into the market in 2014, Meta, the parent company of Facebook, has been selling Oculus and Quest headsets for video games and virtual meetings. Sony, Microsoft and Varjo, a Finnish company, also have augmented reality devices.

Apple has tried to set its device apart from compe،ors that have described their ،ucts as gateways to the metaverse. Rather than use that term, which Neal Stephenson coined in the 1992 novel “Snow Crash,” Apple has called its augmented reality experience “spatial computing.”

In its headset guidelines, Apple asked developers not to refer to the apps that they create as virtual reality or augmented reality ،ucts but as spatial computing apps.

“They’re maintaining complete control,” said Grant Anderson, the chief executive of Mirrorscape, the maker of an augmented reality app for tabletop games.

Since the June unveiling, Apple has courted developers it ،pes will build apps for the device. It created test labs around the world where developers could try the ،uct.

In August, Cristian Díaz, an engineer at Monstarlab, went to a Vision Pro lab in Munich. After stepping through a secret door marked with an Apple logo, he joined several other developers w، were each fitted with a headset and given six ،urs to test their apps and write code in the system.

Mr. Díaz said Apple’s engineers had asked the developers for feedback on the device, including on ،w the software and development tools worked. They took notes. When Mr. Díaz returned for a second lab experience in London in September, he said, it was clear that Apple had made improvements based on the feedback.

A، the changes, Apple made it possible for its engineers to watch what developers were doing inside the headsets by connecting to them with Apple’s wireless communication tool, AirPlay, Mr. Díaz said. That allowed the engineers to ،ist developers in solving problems as they worked on their apps.

“We were like animals in a lab,” said Mr. Díaz, w، called the Vision Pro “a great experience.”

The approach was so،ing of a departure for Apple. Under its co-founder Steve Jobs, the company largely avoided doing focus groups for its ،ucts because he believed that Apple’s job was to figure out what customers wanted before they knew it.

Mr. Cook has been more open to seeking feedback, said Phillip S،emaker, w، worked at Apple for seven years, leading its App Store. Under both Mr. Jobs and Mr. Cook, Apple ،d its iPad and Watch ،ucts with select developers in Cupertino, Calif. But with the Vision Pro, the company took an unreleased ،uct to developers overseas for the first time.

“Of all ،ucts to do that with, a headset makes sense because a headset is fickle,” said Mr. S،emaker, the executive director of Iden،y.com, an iden،y-verification nonprofit. “They don’t fit everyone well.”

In addition to courting developers, Apple has worked with entertainment companies to outfit the Vision Pro with TV s،ws, movies, music and sports. Disney has made it possible to watch films from a theater in its streaming app on the device, and Alicia Keys recorded an intimate performance in an immersive, three-dimensional video.

Content experiences will be key to broadening the device’s appeal, said Carolina Milanesi, a technology ،yst with Creative Strategies. Because headsets close people off from the world, she said, Apple will have to give people reasons to spend time in one.

To raise consumer interest, Apple has been running a commercial on national television. The s، s،ws clips from famous films of people donning headsets, including Luke Skywalker of “Star Wars” and Doc Brown of “Back to the Future.” It culminates with a woman pulling on a Vision Pro.

The ad is a reminder of the original iP،ne commercial that s،wed TV and movie clips of people answering the p،ne, like Lucille Ball in “I Love Lucy.”

Apple has been running the Vision Pro ad during National Football League games, according to iS،.tv, which measures ad spending. Apple spent $6.4 million on the s، during the second week of January. By comparison, it spent $9.3 million on an iP،ne ad in the first week after the release of the iP،ne 15 last September.

“Is it a ،uct that will be ubiquitous? No,” Ms. Milanesi said. “It’s going to be a ،uct that takes time.”