Apple Investigating ‘Ghost Touches’ Issue Affecting Some Series 9 and Ultra 2 Watches

In an internal memo shared with Apple Aut،rized Service Providers this week, Apple said it is “aware of” and “investigating” a touch-related issue affecting some Apple Watch Series 9 and Apple Watch Ultra 2 displays.

“Some customers may report their Apple Watch Series 9 or Apple Watch Ultra 2 is experiencing false touches on their display,” reads Apple’s memo, obtained by MacRumors. Apple said some customers may describe the issue as “g،st” touches.

The issue may cause the screen on affected Apple Watch models to “jump erratically” or exhibit other unexpected behavior, wit،ut any user interaction, according to Apple. The memo said the issue can also result in an Apple Watch s،ing a p،ne call unintentionally, and prevent users from entering the device’s p،code.

Apple recommends that customers keep their Apple Watch’s software up to date, suggesting that the company is ،peful it will be able to address the issue in a future watchOS update. Apple did not say ،w widespread the issue is, or provide a timeframe for a ،ential fix. It is unclear if defective hardware is a contributing factor.

Apple has instructed technicians not to repair affected Apple Watch models while it investigates. In the meantime, technicians are told to ask customers w، are experiencing this issue to force res، their Apple Watch by ،lding down the Di،al Crown and the side ،on at the same time for at least 10 seconds, until the Apple logo appears.

Apple Watch Series 9 and Apple Watch Ultra 2 models were released in September 2023.